Effective Date: March 17, 2026 | Version: 2.0
This Refund Policy governs purchases made on naia.nextain.io, operated by nextain Inc. Payments are processed by LemonSqueezy (Merchant of Record).
1. Subscription Cancellation
- Cancel your subscription at any time, at least 24 hours before the next renewal date.
- After cancellation, you retain full access until the end of your current billing period (
renew_at). - No partial refunds are issued for unused days in the current billing period.
2. Credit Pack Refund Policy
Credit packs are non-refundable once purchased and credited to your account. Credits constitute immediately-available digital content; once delivered, the right of withdrawal is limited under the Korean E-Commerce Consumer Protection Act (Art. 17(2)(5)).
We inform you of this limitation before purchase, and your completion of purchase constitutes acknowledgment.
2a. Curriculum License Refund Policy (aiedu.nextain.io)
Curriculum licenses are purchased with credits (not cash). Refund is handled as credit restoration:
| Situation | Resolution |
|---|---|
| License unused (no lesson accessed) | Full credit restoration to your Naia balance |
| License used (any lesson accessed) | Non-refundable (digital content consumed) |
Curriculum licenses are digital content. Once accessed, the right of withdrawal is limited under Korean E-Commerce Consumer Protection Act (Art. 17(2)(5)).
3. Eligible Refund Cases
Refunds or credit restorations may be granted in the following circumstances:
| Situation | Resolution |
|---|---|
| Credits consumed due to a verified service error or outage on our side | Proportional credit restoration or refund |
| Duplicate charges or billing system errors | Full refund |
| First-time subscription, service unused within 7 days of purchase | Full refund considered upon request |
4. How to Request a Refund
- Email
support@nextain.io - Subject:
[Refund Request] Order ID: <your-order-id> - Include: Order ID or payment date, reason for refund, preferred resolution
Processing time: We respond within 7 business days. Approved refunds are returned to your original payment method (5–10 business days depending on your card issuer).
5. Korean Consumer Rights
Under the Korean E-Commerce Consumer Protection Act (전자상거래소비자보호법), Korean residents have a 7-day statutory cooling-off period from the date of purchase or subscription commencement. However, this right may be limited for digital content (including credits) that has already been made accessible and usable. We clearly indicate this limitation at the point of purchase.
If you are a Korean consumer and believe your statutory rights have not been respected, you may contact:
- Korea Consumer Agency: 1372 / www.kca.go.kr
- Korea Fair Trade Commission: 1800-8890
6. EU Consumer Rights
EU consumers may have additional rights under their local laws. Nothing in this policy limits your statutory consumer rights under applicable EU member state law.
This policy is governed by the laws of the Republic of Korea. For matters not covered here, the Korea Fair Trade Commission's Consumer Dispute Resolution Standards apply.